Alive on Arrival Guarantee
Captive Bred Fish AOA Guarantee
Our Simple Return Process:
Take a photo of DOA fish within 2 hours of delivery
We guarantee that you will receive your Captive Bred Fish alive and healthy! In the unfortunate case that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 12 hour stated timeframe. Should the specimen expire from natural, non-preventable causes within 7 days of receipt, please submit a claim form with the necessary information and within the 7 day timeframe. We will review the claim and upon approval, we will credit your account with podpoints.
Make a claim
Invertebrates AOA Guarantee
Our Simple Return Process:
Take a photo of DOA invert within 12 hours of delivery
We guarantee that you will receive your Invertebrates alive and healthy! In the unfortunate case that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 12 hour stated timeframe. We will review the claim and upon approval, we will credit your account with podpoints.
Make a claim
Copepods AOA Guarantee
Our Simple Return Process:
Take a photo of DOA copepods within 12 hours of delivery
We guarantee that you will receive your Copepods alive and healthy! In the unfortunate case that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 12 hour stated timeframe. We will review the claim and upon approval, we will credit your account with podpoints.
Make a claim
Phytoplankton AOA Guarantee
Our Simple Return Process:
Take a photo of DOA phyto within 12 hours of delivery
We guarantee that you will receive your Phytoplankton alive and healthy! In the unfortunate case that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 12 hour stated timeframe. We will review the claim and upon approval, we will credit your account with podpoints.
Make a claim
MacroAlgae AOA Guarantee
Our Simple Return Process:
Take a photo of DOA macroalgae within 12 hours of delivery
We guarantee that you will receive your Macroalgae alive and healthy! In the unfortunate case that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 12 hour stated timeframe. We will review the claim and upon approval, we will credit your account with podpoints.
Make a claim
Cade Aquariums Guarantee
Our Simple Return Process:
Take a photo of damaged aquarium within 12 hours of delivery
We guarantee that you will receive your new aquarium in good condition! In the unfortunate case of a damaged aquarium, it MUST be reported as damaged on the freight delivery receipt and a claim must be submitted to AlgaeBarn within 12 hours. Time is of the essence to hold the freight company liable. By signing the freight company's delivery receipt without checking the damaged box or noting damages, you are AFFIRMING that the aquarium was delivered in good condition and without damage. This action legally releases the freight company from paying any damages they may have caused.
Make a claimOur Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive bred Fish online by going above and beyond to take care of our customers.
That’s why we guarantee every order we ship to be 100% Alive on Arrival or we will replace it free of charge. Hooray! We’ll even cover the shipping on the replacement no matter which service you chose. Double Hooray!
Our Simple Return Policy
When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge.
We'll give you 12 hours after delivery to let us know if there is a problem. This should give you plenty of time to inspect the product and make sure you are completely satisfied.
"We will take care of you and make it right!"
If, for any reason, you decide that something isn’t quite ultra grade, simply snap a photo of the unopened item(s) that you would like replaced. Be sure to get the barcode label on the product in the photo. After that, visit www.algaebarn.com/claims and submit the form. We\'ll review the photo and have a replacement out to you faster than a six-line wrasse at feeding time. Once your replacement order is processed, we’ll send you a brand new tracking number automatically. That’s it! Pretty simple, right?